Privacy

Last updated: 9 June 2026

1. General

At Eltra NV, located at Pachtgoedstraat 2, 9140 Temse, Belgium, we attach great importance to the protection of your personal data. In this privacy policy, we explain which data we collect, why we do this, how long we retain it, what your rights are, and how you can exercise them.

We always act in accordance with the General Data Protection Regulation (GDPR , Regulation 2016/679) as well as the Regulation on harmonised rules on fair access to and use of data (Data Act , Regulation 2023/2854), including relevant recommendations from supervisory authorities such as the Belgian Data Protection Authority (GBA) and the European Data Protection Board (EDPB).

Scope

This privacy policy only governs the processing of personal data in the context of using this website. It does not apply to related applications. Separate and additional privacy provisions apply to such applications and are made available separately.

This website may also contain links to other websites not operated by us. If you click on a third-party link, you will be redirected to that party's website. We strongly recommend reading the privacy policy of every website you visit.

Additional conditions

To the extent that this website offers or enables access to activities, functionalities or services for users , such as, without limitation, promotions, chatbots, loyalty programs or similar services , additional specific terms and/or separate privacy provisions may apply. These will always be provided separately to the user.

2. What personal data do we process?

Depending on your relationship with Eltra (customer, prospect, supplier, job applicant, website visitor, etc.), we may collect and process the following categories of data:

• Identification data : name, first name, gender, postal address, etc.
• Contact details : email address, telephone number, mobile number, etc.
• Electronic identification data : IP address, cookies, login ID, browser information.
• Financial data : IBAN, BIC, VAT number.
• Marketing data : preferences, newsletter click behavior, browsing behavior (via cookies), participation in campaigns or events.
• Communication data : questions, complaints, emails, chats, completed forms.
• Security footage : security camera footage during physical visits (if applicable).

For more information about cookies, see our Cookie Policy. 

3. How do we collect personal data?

We collect your data:

Directly from you through:

• Contact forms, email, phone, or other communications.
• Purchase or use of products or services.
• Participation in trade fairs or campaigns.

Indirectly through:

• Partners or suppliers (with lawful data transfer guarantees).
• Tools such as Google Analytics.

4. Why do we process your data?

We process personal data solely for specific and legitimate purposes, including:

a) Contractual obligations

• Delivery of products and services.
• Customer management and support.
• Invoicing and payment processing.

b) Legal obligations

• Tax and accounting obligations.
• Obligations related to product recalls, warranties, etc.

c) Legitimate interests

• Marketing and direct marketing (limited and with opt-out).
• Analysis and improvement of our services.
• Protection of property and systems.

d) Consent (where required)

• Newsletters, promotional campaigns.
• Use of cookies that require consent.

You may withdraw your consent at any time.

 

5. On what legal basis do we rely?

Depending on the purpose, we process your personal data on the basis of:

• Article 6.1.a GDPR : Consent.
• Article 6.1.b GDPR : Necessary for the performance of a contract.
• Article 6.1.c GDPR : Legal obligation.
• Article 6.1.f GDPR : Legitimate interest (subject to a balancing test).

6. Do we share your data with third parties?

We only share your personal data with third parties if:

• It is necessary for our services (e.g. logistics partners, IT providers, marketing tools).
• We are legally obliged to do so (e.g. tax authorities, law enforcement).
• You have given your explicit consent.

We conclude data processing agreements (in accordance with Article 28 GDPR)with all external processors and ensure that they comply with the GDPR requirements.

Your data is not transferred outside the EEA in principle. If this does occur, we ensure appropriate safeguards (such as the European Commission’s Standard Contractual Clauses).

7. How do we protect your personal data?

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration. Examples include:

• Data encryption.
• Access restrictions.
• Regular security audits.
• Employee training.

8. Retention periods

We retain your data:

• As long as necessary for the intended purpose.
• In line with statutory retention periods (e.g. accounting records = 7 years).
• Until you withdraw your consent or object to the processing (where applicable).

Data no longer required is securely deleted or anonymized.

 

 

9. Your rights under the GDPR

You have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict the processing.
• Transfer your data (data portability).
• Object to processing based on legitimate interests or for direct marketing.
• Withdraw your consent (if applicable).

You can exercise these rights via the contact point below.

10. Contact and complaints

Data controller:

Eltra NV
Pachtgoedstraat 2, 9140 Temse, Belgium 
E-mail:  privacy@eltra.be 

Please include proof of identity with your request (e.g. a copy of the front of your ID card, with photo and national number obscured).

If you believe that we are not processing your data correctly, you may also lodge a complaint with the supervisory authority:

Belgian Data Protection Authority
Drukpersstraat 35, 1000 Brussel
www.gegevensbeschermingsautoriteit.be

11. Changes

We reserve the right to amend this privacy policy. Please consult it regularly via our website for the most up-to-date version. In case of significant changes, we will notify you via email and/or a prominent notice on the website before the change takes effect. The “Last updated” date at the top of this privacy policy will be revised accordingly.